Chumba Casino Account Blocked

Written by:
Michael Fatouros
Fact checked by:
Alex Windsor
December 4, 2023

Chumba Casino Blocked Account

Hey everyone! Have you ever wondered why your Chumba Casino account might get blocked and what you can do about it? I have got the answers!

I am going to take a closer look at the most common account blocks you might encounter with Chumba and explore all the steps you can take to get it back up and running. It is always useful to know what to watch out for and how to fix things if they go sideways.

And, in the worst-case scenario, if you keep experiencing persistent account issues with Chumba, I have got you covered with a full list of other fantastic sweepstakes casino operators where you can enjoy a hassle-free gaming experience. Let us get started!

Why Your Chumba Account Might Be Blocked

First of all, let us quickly run through the various reasons that could lead to a Chumba account being blocked:

  • Problems in completing required verification checks;
  • Mismatched information on the payment method or prize redemption account;
  • Accessing the account from a jurisdiction where Chumba is not allowed;
  • Multiple failed login attempts;
  • Using a VPN or similar service that masks your real location;
  • Suspiciously frequent wins that may trigger scrutiny;
  • Owning more than one customer account;
  • Exceeding set limits on purchases or gameplay;
  • Other known issues (extended inactivity, false registration details, inappropriate behavior, underage gambling, use of unfair advantage programs, fraudulent activities, chargebacks, claims, or disputes linked to your payment medium…).

Chumba Account Verification Issues

If Chumba Casino asks you for certain documents (identification documentation [government-issued ID, passport…], proof of address [utility bill], or source of funds [payslip, bank statement…]), and they do not get them in the form they need within 30 days of asking, you might hit a snag.

If they are unable to complete their checks because they do not obtain what they require from you, they might have to close your account or put some restrictions on it, depending on what they think is best. This is something to keep in mind…

Redemption Issues

If the name on your Chumba account does not match the name on your payment method (like your credit card, for instance) or the account where you want to redeem prizes, that is a red flag, leading to an account lockout.

If there is a chargeback, which means a transaction gets reversed, or if there is any dispute or return notice linked to your payment method, that could lead to your account being suspended or permanently shut down. Make sure your banking options at a sweepstakes casino are all in order before depositing!

Logged in from an Illegal State or Country

Are you playing from a forbidden jurisdiction? There it is. That might also be why your account is blocked. It is the player’s responsibility to ensure they access Chumba Casino’s platform from a legal jurisdiction.

I would like to remind you that Chumba Casino is only open to players living in the United States and Canada. However, there are a few exceptions. If you reside in Michigan or Washington, you WILL NOT be able to play. The same goes for those of you who live in outlying US territories or possessions. If you are in Quebec (Canada), you are also out of luck.

As for players in Idaho, you are given the possibility to join in the fun at Chumba Casino. Having said that, you WILL NOT be able to participate in any sweepstakes (only free-play). When you try to access Chumba Casino from any of these excluded places, you will see a specific screen telling you that Chumba is not available.

Chumba Casino Blocked

If you are not in any of those restricted jurisdictions and you still cannot get onto the site, giving your router a quick restart might do the trick. If that does not work, the issue might be with your IP address. In that case, have a chat with your Internet Service Provider. They can sort it out and get you a new IP address.

Failed Login Attempts

Having trouble logging into your account? First of all, make sure that your email and password are spot on. If you get your password wrong more than five times in a row, Chumba will temporarily lock your account for 30 minutes for safety reasons.

Also double-check that you have not asked for your account to be blocked and be sure that your account details have not been messed with. If all else fails, just reach out to Chumba’s help desk and give them as many details as you can to help sort things out.

Registered Through VPN

Have you registered an account through VPN? Just a heads-up. If you are using a VPN (Virtual Private Network) on your device, it might be causing issues with your account, like blocking it.

Trying to get around location restrictions (by using a VPN, proxy, or any other service that hides your real location, or giving false or misleading information about where you are or where you live) constitutes a violation of Chumba’s terms and conditions.

Playing from places where it is not allowed, or doing it for someone else who resides in one of those restricted areas, is an act of infringement.

Doing this kind of stuff is against Chumba’s rules, and it could even be seen as a form of fraud, which could lead to legal trouble. So, if you are trying to play at Chumba Casino, it is a good idea to turn off your VPN programs. It is always best to play it straight.

Winning Too Often

Have you been winning a lot lately? Well, there is nothing wrong with that. But if your lucky streak seems so extraordinary that it raises eyebrows, it is not surprising that Chumba might take a closer look to analyze your patterns and confirm that it is not due to an implicit agreement with other players or the use of automated systems. If that is the case, it is possible that your account could be put on hold until an investigation clears you.

Having Duplicate Accounts

Remember that you are only allowed ONE account with Chumba, whether it is active or not. If you try to open more than one account, they are entitled to suspend or close them. If you realize that you have got more than one account, active or otherwise, you must let Chumba know right away.

If you need to update your email, address, or surname, DO NOT create a new account. Just get in touch with Chumba’s customer support to have your details updated. In a nutshell, it is just ONE customer account per person. They stick to this rule to keep things fair and secure for everyone.

Account Limits

It is possible that you have set up some controls (responsible social gameplay options) on your account to take a break from playing. You might have chosen to step away for up to 30 days. Just remember that your account WILL NOT be back in action until your chosen break time is up.

You might also have opted for a longer pause by activating the self-exclusion option. This lets you put your account on hold for a minimum of 6 months. For a set period, your account will automatically come back online once the time is up. If an indefinite self-exclusion is in effect, you have to wait at least 6 months before you can reactivate it.

And if you have decided to permanently close your account by confirming it via email to customer support (upon provision of a “confirmation of understanding”) and explaining why, that is a final decision. Unlike an indefinite break, once you close your account for good, there is no turning back.

Also, you might have set a cap on your purchases of Gold Coins, limited the amount of Sweeps Coins you use, or restricted the time you spend logged into your Chumba account.

Other Reasons Why You Can’t Log Into Your Chumba Account

Of course, there are other reasons why your Chumba account might have been blocked. Here are some of them:

  • Your account has been inactive for an extended period of time;
  • You entered incorrect or misleading information when registering your account;
  • You used inappropriate or offensive language when communicating with Chumba’s customer service;
  • You are not of legal age to gamble online in the jurisdiction where you reside;
  • You have, whether intentionally or not, allowed someone else to use your Chumba account;
  • You have employed a program (machine, software, bots…) that gives you an unfair advantage;
  • You have engaged in fraudulent activities on the platform, such as money laundering.

How to Unblock Your Chumba Casino Account

No matter what casino problem you are facing, if you want to unlock your Chumba account, the first step is to contact customer service. To do this, click on the “Contact Us” link at the bottom of the website.

You will be directed to Chumba’s help desk where you will be asked to submit a request. Choose the category that best matches the type of problem you are experiencing (redemption of prizes, technical issue…) and fill out the form that appears with as much accuracy as possible.

If your account is blocked due to the activation of responsible social gameplay (RSG) tools, also provide a brief explanation of why you want to reactivate your account.

Chumba Submit Request

A member of Chumba’s help desk team will review your request and then contact you via the registered email. Remember, Chumba reserves the right to refuse to unlock your account if they deem it necessary.

How to Delete Your Chumba Account

If you are having a tough time with Chumba Casino (you can’t log in, you keep experiencing problems…), and you are thinking about leaving it, you can easily close your account. Just click on the “Contact Us” link on Chumba’s platform and send them a request to shut down your account.

Just so you know, closing your account means that you will lose any access to and rights to use Gold Coins, Sweeps Coins, and any unredeemed prizes tied to your account. If you are closing your account because you are worried about responsible social gameplay, make sure to mention that in your request.

Can I Make a Chumba Account After Deleting It?

If you have deleted your account and later decide you want it back, just reach out to Chumba’s customer support team with a request to reopen it. Both the support and compliance teams at Chumba will take a look at your query. They follow strict guidelines to protect their customers. But in any case, creating a new account instead of reactivating the old one is a no-go, as it breaks Chumba’s rule against having duplicate accounts.

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Other Common Chumba Casino Problems

Obviously, aside from the account issues mentioned above, it is possible that you might encounter other types of problems at Chumba.

Although it is a popular platform with many Americans (over a million registered users), you might occasionally face difficulties loading a game, using their mobile app, purchasing Gold Coins, or converting your Sweeps Coins into real-world prizes (redemption issues).

However, these infrequent problems are promptly addressed by their highly responsive 24/7 customer service team.


While Chumba Casino offers a world of constant fun and excitement, it is important to play by the rules to keep your gaming experience as smooth and enjoyable as possible.

To that extent, understanding the most common reasons for account blocks, from verification issues to location restrictions, helps you stay on the right track.

In any case, remember that if you ever run into any problem with Chumba Casino, their help desk is there to sort things out.

Michael Fatouros

Deeply involved in the sweepstakes casino market since its uptick in the last decade, striving to keep players informed and safe. Mike has been closely monitoring the legal aspects and regulations surrounding sweepstakes casinos to guide readers to legit operators with top-notch services.

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